Privacy Policy

Learn how we collect, use, & protect your personal information with transparency, security, & a commitment to your privacy at every step.

At Cerevia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, schedule appointments, or access our assessment, therapy, and coaching services.

1. Information We Collect

When you interact with Cerevia, we may collect:

Personal Information: Name, email address, phone number, billing information, appointment details, and any information you voluntarily provide when contacting us or booking services.

Service Information: Details related to assessments, therapy goals, behavioral concerns, medical history you choose to share, and information necessary to provide personalized support

Usage Information: IP address, browser type, device information, website activity, and cookies.

2. How We Use Information

We use the collected information to:

Schedule and manage appointments and services.
Deliver assessments, therapy, coaching, and support programs.
Process payments and maintain service records.
Respond to inquiries and provide customer support.
Improve our website, programs, and client experience.
Send appointment reminders, important service updates, and follow-up communications.
Share newsletters or promotional updates only if you choose to receive them.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share information with:

Trusted service providers such as payment processors, website hosting providers, and technical support partners.
Authorized clinicians, therapists, or support staff involved in providing your requested services.
Legal authorities when required by applicable laws or to protect our legal rights and obligations.

4. Cookies and Tracking

We use cookies and similar technologies to improve website performance, understand visitor behavior, and enhance your browsing experience.

You may disable cookies through your browser settings; however, some features of our website may not function properly.

5. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, or misuse. Although we take reasonable steps to protect your information, no online system can guarantee complete security.

6. Your Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal information.
Request corrections to inaccurate or incomplete information.
Restrict or object to certain types of data processing.
Withdraw consent or opt out of marketing communications at any time.

To exercise these rights, please contact us at: info@cerevia.com

7. Changes to This Privacy Policy

Cerevia may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

+61 3 8376 6284

info@cerevia.com